Refund policy

Refund Policy

At McGowan’s CBD Store Ltd., we are dedicated to providing premium CBD products that meet rigorous quality standards. Due to the nature of our products, we operate a strict no-refund policy, except in cases where the product is proven to be defective, damaged during shipping, or incorrect.

Important Notes

• Refunds or replacements will not be issued for claims of damage or defects if the product has been opened, used, or tampered with after delivery.

• Customers are responsible for handling and storing products appropriately to maintain their quality and integrity.

• Dissatisfaction due to personal preference, such as taste, does not qualify for a refund.

Damages or Defective Items
If your product is defective, damaged during shipping, or incorrect, you must contact us within 7 days of receiving your order at kylemcgowancbd@gmail.com. Please include:

 

• Your order number

• A description of the issue

• Photos of the product and packaging

Our team will review your claim, and if approved, provide further instructions. Please do not dispose of or alter the product until your claim has been reviewed, as this may void your eligibility for a refund or replacement.

Non-Returnable Items

We do not accept returns or provide refunds for:

• Products that have been opened, used, or tampered with

• Products purchased more than 7 days ago

• Sale items or gift cards

Refunds are issued only for confirmed cases of defective, damaged, or incorrect products. Approved refunds will be processed to your original payment method within 10 business days.

For any questions or concerns, please contact us at kylemcgowancbd@gmail.com.